Elis Ireland

Project Overview

Elis Ireland needed a platform that could support far more than simple visit reporting. Before the bespoke system was developed, many processes relied on paperwork and a limited third-party field-worker solution that captured only minimal information and offered little long-term operational value.

iWorks developed a fully integrated operational platform that allows Elis to manage clients, sites, service contracts, technicians, leads, quotations, sales workflows, overdue visits, and real-time monitor alerts, reporting and performance analysis in one connected environment.

The Challenge

The original workflow was fragmented. Jobs could be completed and reports issued, but very little useful business intelligence was being retained. There was no central source of truth for operational history, contract workflows, service trends, real-time alerts or meaningful reporting across the organisation.

Much of the day-to-day work still relied on paperwork and a limited third-party field-worker tool that captured only minimal visit information. Sales pipelines, contract administration, technician workloads and client site history did not connect in one place, so overdue visits, recurring service issues and monitor activity were difficult to track, escalate and report on with confidence across the business.

The Solution

iWorks designed and built a large bespoke platform around Elis’ real operational processes. The system now includes approximately 250 pages, around 100 structured data tables and roughly 250 graphs and visual dashboards.

Rather than acting as a single-purpose reporting tool, the platform functions as a central operational ecosystem used across multiple roles and departments.

iWorks designed and continues to develop a large-scale bespoke operational platform for Elis Ireland, supporting the day-to-day delivery of pest control services across a national client base. The system replaced fragmented paperwork and limited third-party tools with a real-time, data-driven platform covering operations, contracts, reporting, sales, service delivery and client visibility.

Core Modules

Client & Site Management

Manage client accounts and multi-site structures, including active and inactive sites, grouped customer records, and user-level access to relevant locations.

Contract Management

Create preventative, direct-sale, and curative contracts with guided workflows covering customer details, services, inspections, payment methods, and final sign-off.

Lead & Prospect Management

Track prospects, leads, quotations, and conversions through dashboards and structured tables from initial opportunity to completed contract.

Worksheet & Setup Management

Monitor worksheet logs, master setup dashboards, and operational setup tracking to streamline service preparation across branches.

Call-Out & Overdue Workflow

Monitor overdue visits, overdue call-outs, critical call-outs, and expected service dates to identify risks and respond quickly.

Sales Performance Reporting

Review monthly, quarterly, and yearly sales performance through comprehensive dashboards, reports, tables, and charts.

Messaging & Communication

Support technician messaging and internal communication workflows to improve collaboration and keep service delivery aligned.

Real-Time Monitoring and Alerts

One of the more advanced features of the platform is its integration with GSM monitoring of activity. Monitor data is shared by Microshare as a stream, routed through AWS, stored in the Elis database and then processed at regular intervals.

When relevant activity is detected on a monitor at a client site, the system alerts the appropriate stakeholders, including technicians and representatives. All activity is stored, allowing Elis to build a long-term history of monitor events and site-level trends.

Reporting and Analytics

The reporting layer is a major part of the solution. The platform provides around 250 graphs and dashboards covering areas such as:

sales performance
prospect activity
contract breakdowns
call-out trends
overdue visits
recent site activity
proofing issues
motion alert history
technician and branch-level analysis

This allows management to move beyond static reporting and work from live operational data.

Operational Impact

The platform has transformed the way Elis captures, stores and uses operational information. Instead of one-off service records disappearing into disconnected workflows, the business now has a centralised, real-time system that supports operational efficiency, data visibility and faster decision-making.

reduced reliance on paper and disconnected systems
real-time visibility for staff and clients
better use of historical operational data
improved response to overdue and critical service issues
stronger reporting for managers and representatives
greater efficiency across service, sales and contract workflows

Scale and Complexity

This is one of iWorks’ largest bespoke platforms. It supports a wide range of operational workflows, user roles and business processes within a live service environment where real-time information matters. The system has grown over time alongside Elis’ operational needs and now represents a substantial enterprise-grade software platform tailored to a real business with complex field-service requirements.

Ongoing Support and Development

iWorks continues to support and enhance the platform, refining workflows, adding functionality and responding to Elis’ evolving requirements. The system is not a one-off build; it is a long-term operational asset embedded in the day-to-day running of the business.