iWorks rebuilt and continues to support a bespoke online tax return platform used by Irish individuals filing Form 11 returns. The system combines a guided self-service customer journey, Revenue ROS integration, XML generation, PDF outputs and a dedicated administrative control panel for review, support and submission workflows.
Customer Platform
- guided Form 11 workflow
- fixed step-by-step structure with user-controlled section enablement
- support for approximately 100 income, deduction and credit modules
- live tax calculator as the return is being completed
- multiple plan options with different support levels
- new customer signup and existing customer upgrade flows
- Stripe checkout for plan purchase, upgrades and annual renewals
- PDF generation — Form 11, profit-and-loss schedules and customer invoices
- Revenue ROS agent linking with PAYE, pension and preliminary tax import
- Revenue-ready XML output for self-upload when the plan includes DIY filing
Administrative Platform
- user account management
- year-by-year plan management
- completion tracking and status oversight
- agent-link workflow support
- review and approval process for higher-tier plans
- email reminders and notifications
- reporting, dashboards and user statistics
- direct access into live and test customer accounts for support
Key Features
- Guided Form 11 — structured screens; users enable only the income and deduction sections that apply to them.
- Revenue ROS integration — agent linking and data pull once the client relationship is in place.
- ROS data import — PAYE, pension and preliminary tax where available for the relevant year.
- XML submission — output for self-upload through ROS or staff-handled submission on higher-tier plans.
- Final calculation — results aligned with Revenue via the ROS workflow and shown on a clear tax results screen.
- PDF outputs — Form 11, self-employed profit and loss, rental-related documents and customer invoices.
Administrative Control Panel
A dedicated backend allows staff to oversee and support the full customer lifecycle. Admin users can review user activity, manage tax years and plans, monitor completion status, work through premium-plan review queues and access customer accounts directly in live or test mode where necessary. This gives the FastTax team a practical operational layer behind the customer-facing platform, rather than relying solely on users to complete the process unaided.
Workflow by Plan Type
The platform supports multiple service models. Entry-level users can complete the process themselves, while higher-tier plans allow FastTax staff to review returns in detail, confirm accuracy and legitimacy, and in some cases submit the Revenue XML on the client’s behalf. This combination of software workflow and expert review gives the business flexibility in how it delivers its service while keeping all activity inside one connected system.
Scale and Ongoing Use
The platform handles approximately 1,800 users per year and supports recurring annual use, with many customers returning to complete tax filings year after year.
Each tax cycle brings peak-season load, plan renewals and Revenue schema updates. iWorks maintains the ROS integration and keeps accounts, prior-year context and staff review queues working reliably so FastTax can run self-service and assisted filings through the same system every year.
Technical Challenges
One of the biggest ongoing technical challenges has been the integration with Revenue ROS. While the integration itself is achievable, Revenue schemas can change on a monthly basis, sometimes requiring analysis, troubleshooting and system updates to keep import and submission workflows working correctly.
This has required iWorks to maintain the platform carefully and adapt quickly when external technical dependencies shift.
Outcome
FastTax now operates on a rebuilt bespoke platform that gives users a more manageable alternative to dealing directly with ROS, while providing the business with a strong operational backend for support, review and submission workflows.
- rebuilt legacy platform from the ground up
- supports around 1,800 users annually
- combines self-service and staff-assisted workflows
- integrates with Revenue ROS for import and submission processes
- generates structured XML and PDF outputs
- supports repeat annual use across multiple tax years
Ongoing Support
iWorks continues to support and enhance the platform, maintaining its Revenue integration, updating the system as requirements change and helping ensure the service remains stable through each tax cycle.
