Replacing disconnected legacy systems with an integrated CRM and ERP platform designed around the operational needs of a growing Irish hygiene services business.
HFM Care
Client
HFM Care Ltd
Sector
Green Cleaning / Hygiene Products / Sustainability
Services
CRM and ERP system development, bespoke software development, legacy system migration, reporting dashboards
Technology
PHP, MySQL, AWS, custom APIs, frontend web application
Project Overview
HFM Care Ltd needed a single platform to manage contracts, call outs and compliance across a national network of branches reporting into head office, replacing fragmented spreadsheets and manual tracking.
2021 to Present
HFM Care Ltd was formed to bring innovative cleaning and hygiene products to the market. All of our products aim to remove multiple products from the cleaning process while reducing single-use plastics, packaging, landfill waste and C02 emissions.
Bespoke Development
- CRM
- ERP
- Stock System
- AI Dashboards
- Call Ledger Set Ups
- Call Outs
- Digital Online Contracts
- Reporting Section
- 20 of Graphs
The Solution
iWorks delivered a bespoke CRM and ERP platform giving head office full visibility of call outs, contracts and branch performance in one place.
- Real-time call out tracking, so overdue jobs are visible and can be actioned quickly
- A national branch and head office structure, with contracts and compliance data managed centrally
- AI-assisted dashboards and reporting, replacing manual spreadsheet reporting
- Digital online contracts, removing paper-based sign-off
- A stock system integrated with day-to-day operations
The result is a single platform that gives HFM Care’s head office real-time oversight of every branch, call out and contract nationwide.
The Solution Installed
We designed and built a bespoke cloud-hosted web application tailored exactly to non-profit governance standards, focusing heavily on clear visual hierarchy and ease of use for an older target demographic:
Centralized Data Engine
Replaced scattered desktop files with a single, highly encrypted database hub.
Streamlined Workflows
Designed a simple interface that allows managers to track compliance protocols seamlessly without needing to be tech-savvy.
Role-Based Access Controls
Implemented strict security boundaries ensuring sensitive user records are only accessible by authorized personnel.
The Business Impact
The transition safely eliminated legacy infrastructure dependencies, heavily reducing daily administrative friction. Rainbows Ireland now operates on a secure, highly responsive application built to maintain compliance, absolute transparency, and long-term data preservation.
